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Please click on the option that most describes your issue.
I forgot what my password is!
If you have not received the email within 30 minutes of requesting a change
please check your spam folder. Please note that gmail users should also check your promotions tab.
If you are unable to find the email or can’t access your email account you may email support at firstname.lastname@example.org and request a password change after your information is verified.
Emails should be answered within 24hrs of being sent and are replied to immediately upon being read.
Help! It doesn't recognize my username!?
Usernames are not case sensitive. If it does not recognize your username then it is either because you have misspelled your username or have not registered your account yet.
You may also enter your registered email address instead of your username. If you still get an error after entering your email address then you will need to contact support at email@example.com
My password doesn't work!
Please remember that the password field is case sensitive and must be entered EXACTLY how it was setup.
EXAMPLE: If you chose PassWord as your password then you would need to enter PassWord and NOT password or PASSWORD.
I was never even asked to register a username or password!?
The more information you can provide to us the quicker your issue can be solved. Information such as the name that was used to purchase the account, the email address that was used to purchase the account and the id number located on your email receipt will speed up our response time immensely.
Please email support with the information that you have from the list above at firstname.lastname@example.org